Refund Policy


At Urbanaie, we are committed to delivering high-quality IT services and software development solutions powered by cutting-edge AI technologies. We prioritize customer satisfaction and strive to exceed your expectations in every project we undertake.


Our 100% Refund Policy

We understand that circumstances may arise where you might need to request a refund for services rendered by Urbanaie. Our 100% refund policy is a testament to our confidence in the quality of our work and our unwavering commitment to your satisfaction.

When Does Our Refund Policy Apply?

  • Service Non-Delivery:

    If, for any reason, we fail to deliver the agreed-upon services within the stipulated timeframe, you are entitled to a full refund of the payment made.

  • Unsatisfactory Service:

    While we strive for excellence, if you are dissatisfied with the quality of our services and can provide valid reasons for your dissatisfaction, we will initiate the refund process.

  • Cancellation Prior to Commencement:

    If you decide to cancel a project before we have commenced any work, a full refund will be issued promptly.

How to Request a Refund

To initiate a refund request, please follow these steps:

  • Contact our customer support team by emailing support@Urbanaiea.com or calling (+91)990 009 8268 Provide details about the issue and reasons for your refund request.
  • Our team will review your request and may request additional information or clarification if needed.
  • Once your request is approved, we will process the refund promptly using the same payment method you used for the initial transaction.

Refund Timeframe

Refunds will be processed within 7 business days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Exclusions

Our refund policy does not cover the following scenarios:

  • Change in Project Scope:

    If there is a change in project scope, objectives, or requirements after work has commenced, resulting in additional efforts or resources, a refund may not be applicable.

  • Client-Requested Delays:

    Delays caused by client-requested changes, unavailability, or non-responsiveness may affect project timelines but do not qualify for a refund.

Your Satisfaction Is Our Priority

At Urbanaie, your satisfaction is at the heart of everything we do. We stand by the quality of our IT services and AI-driven solutions. Our 100% refund policy underscores our commitment to delivering exceptional results and ensuring transparency and fairness in all our dealings.

Refund Policy for Courses

For our courses, including the Job Placement Guarantee Course, please note that we do not offer a refund policy. We guarantee job placement with a minimum annual package of 4 LPA (Lakhs Per Annum). For more details, please refer to our Terms of Use.

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and address any inquiries you may have.

Last updated: October 04, 2023

Contact Information

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Phone: (+91)990 009 8268

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